App Update - Apple Developer Accounts

Valued Flip Page clients,  An important announcement from us on Apple Developer accounts...   Moving forward, all Apps submitted to Apple will require a client owned developer account. In accordance with Apple developer guidelines, we can no longer submit apps under the Flip Page Publishing developer account to Apple. This change will not affect any existing Apps.   Thanks for your understanding and cooperation.   If you require additional information about this change please contact your account representative.

Customer Acquisition and Lead Generation

Flip Page Feature Focus

One of the greatest attributes of a Flip Page edition is the ability to distribute print media to all clients or customers quickly and cost effectively via email. However, in order to distribute an email campaign to a customer base, well, customer emails are needed. There are a number of methods that can be used to entice a potential customer to subscribe to a brand or to create ‘leads’. The intention, at least for this blog, is not to provide insight into all of the approaches but rather to generate awareness of one - ‘The Flip Page Registration’. The Flip Page Registration is essentially a free subscription tool. It allows the publisher or business to prompt a reader or customer, at any point within the Flip Page edition, to provide data into customizable fields. A sampling of this lead generation tool can be found in this digital brochure. The information that a customer provides is then captured in a database where the publisher or business can extract it for future use ie. the next email campaign!Any marketing effort should seek to generate new leads as well as foster the existing customer relationships. Here is a potential ‘use case’ for using the Flip Page Registration...A company sends a digital flyer to the customers in its current database via email. The digital flyer is circulated from members of the database to other non-members (leads) using the common share tools that are available with each Flip Page edition. For example, Sally Smith decides to share the digital flyer to her Facebook wall. A number of Sally’s friends are intrigued by the share and click on the link on Sally’s wall. None of these new viewers are actual email subscribers to the digital flyer and are potential customer acquisitions. These non-customers view the digital flyer and are intrigued by the products that are available. As they navigate to the end of the digital flyer they are prompted with an optional form to subscribe to future flyers of that brand. The means by which the customer data was collected is non-invasive and meets regulatory controls because of the ‘optional’ nature of the registration. The customer data that is collected is customizable and provided fields can be offered as ‘optional’ or ‘required’.In the above scenario, a non-customer becomes a potential lead as they progress from having no affiliation with a brand to ‘opting in’ for future information. However, this scenario can only occur if you have the ability to capture that customer at the time of engagement. If the customer is not offered the ability to provide their data (or ‘register’) in that moment then it is assumed that they will find another way to seek out your brand. That presents a flaw in the customer acquisition process (as pictured). A new lead cannot be acquired if there are not presented with an opportunity to engage with a brand. A digital print media campaign using effective marketing practices should work to increase your brands prominence and provide increased opportunity to acquire new clients!

Digital Archives - The New King of Content

Mario

When I was young my peer group and I were avid collectors of sports trading cards. At the time, well before athletes could be followed on Twitter or read about on the web,  athletes were humanized  via trading cards. For that reason, twenty five years have passed and that collection of cards still reside within their appropriate shoe boxes in the ‘spare’ room of our home. During each spring cleanout I am questioned, by my unassuming wife, why I continue to house them. My obvious response is that they hold ‘value’. Some of it emotionally vested value and some of it actual monetary value (ie. the pictured Mario Lemieux rookie card). In my wife’s eyes those cards hold no ‘value’ unless I convert them into cash (my usual reply is that her wedding dress occupies quite a bit of space in the same room as those cards). Stalemate.

What if this same concept is applied to magazines?  A print magazine requires an enormous amount of energy, resources and expense in order to design, write, edit, promote, and distribute. A magazine offsets these expenses by offering subscriptions, newsstand sales as well as revenues generated through advertising and sponsorships.   Once a magazine has run its course from newsstand or home delivery to bathroom magazine rack where does it go? In some cases it may be sitting in an adult sized shoebox in the ‘spare’ room of a home. In most cases it has likely has become fodder for an elementary school collage.  The inner ‘hoarder’ in us is often outranked by the outer perception of tidiness. So how does a loyal reader, without hoarder tendencies, access the timeless content of their favorite magazine? Digital archives!Digital archives are a virtual shoebox of content. They don’t occupy any physical space but still offer the graphical and textual appeal of the print version.  A reader can browse through every issue that has ever been released on their PC or laptop browser or they can be downloaded for an offline read via a custom branded native App on mobile. Each archived issue can be indexed within the browser’s digital edition as well as within the App for easy navigation. For research purposes, or practical use, content or articles within the archives can be searched by current issue or by ‘all issues’ available. Of course, there are some other interesting possibilities with back issues. For example, an author could provide current commentary on an article that was written in years past.  As another example, an image depicting a location could be retaken from the current perspective to show change over time. I could likely come up with a hundred suggestions but the picture is hopefully clear – there are incredible opportunities available. There are definitely some avid collectors who already have every print issue of their favorite magazine tucked away in a closet in their home. We can assume that is the minority. But...

Would a faithful print reader be persuaded to ante up some extra dollars for access to digital back issues of a magazine?

Could unlimited access to archives be the impetus that pushes a fence sitter to subscribe rather than purchase single issues?

Does content that was created years ago not offer another low cost opportunity for a publisher to drive added revenue?

It has been said that ‘Content is King’. If so, it may be argued that digitally archived content is Emperor.

Acrobat PDF Optimizer Settings

In order to provide the highest quality output to your audience, Flip Page suggests that your PDF meet these requirements. If you are unsure of how to meet these requirements - find below images corresponding to PDF Optimizer settings for ideal output to Flip Page edition.  In order to access the PDF Optimizer options in Acrobat...   1. Click 'Advanced' and then select 'PDF Optimizer' from the drop down menu. Click image for larger view.  

2. Select the 'Image Settings' according to those displayed below. Click image for larger view.

  3. Select the 'Font Settings' according to those displayed below. Click image for larger view.  

4. Select the 'Transparency Settings' according to those displayed below. Click image for larger view.

5. Select the 'Discard Objects Settings' according to those displayed below. Click image for larger view.

6. Select the 'Discard User Data Settings' according to those displayed below. Click image for larger view.

7. Select the 'Clean Up Settings' according to those displayed below. Click image for larger view.

8.  Once you have made these 'Settings' changes make sure to save that profile for future use. Click on 'Save' and provide a profile name such as 'Flip Page Settings'

Very Pinteresting!

Valued Flip Page Clients,  

We are pleased to announce a new dashboard social share option for Flip Page editions - Pinterest. Publishers and readers now have the ability to share a direct link to a page or publication by selecting Pinterest from the Share with a Friend toolbar button. To enable this option, simply click Edit Issue Settings from the dashboard, navigate to Social Networks, and click the "Manage social network settings for this issue" button. In the dialog box that pops-up, uncheck Pinterest and click Save. Lastly, click Save once more on the Edit Issue Settings page -- Pinterest in now enabled for that issue!

Please contact your account representative with any questions.  

How many miles are on your Print Media?

‘I got a 79 Chevy Malibu with 774,000 original miles on ‘er. Bought it 2 weeks before it was released to the public. First person in my state to drive one off the lot. Pushes 454 horse out of its big block V8...’

We all have one. A great uncle, friend of a friend, or a no-shirted neighbour who extols the unbelievable feats of their beloved ‘classic’ car. Automobile marketers use ‘mileage’ as a crutch with Honda recently promoting their CRV’s engine reaching 600,000 kilometres in a recent ad. Volkswagen has built a brand on product longevity. But you can’t argue with the thought process. As consumers, we want to know our product is going to go ‘the distance’. What about marketers? Are they any different or would they want to know that their product is going ‘the distance’ as well?

Let’s take a quick look at what’s under the hood of marketing’s longest tenured product  – print media. The ignition of a print media campaign is a concept. It is mapped out, conceptualized, visualized and ‘test driven’ multiple times before it hits the production floor. The digital production and physical production usually occur in separate facilities, and in most cases, by different entities. In order for this transition to remain seamless a working knowledge of the inner sanctities of print’s engine are necessary. The print production team puts the final touches on the print chassis, using their experience to ensure that print ably slaloms through a number of tight corners (and deadlines) before reaching its destination. The print producer or manufacturer may also serve as a pitstop, where the product will be packaged and warehoused, until it is finally distributed.  

Once complete, the printed medium rolls of the lot in spectacular fashion - high gloss exterior, variable data transmission, on-board URL and in some cases loaded with optional QR coding. It has been known to turn heads and gape mouths. It builds a lasting impression. The print engine can churn out coast to coast adventures just as easily as it can taxi a short trip across town. It can pile on miles. But like any vehicle it eventually succumbs to wear or breakdown. In some cases it will be lost to accident, in others it will get tossed to a  ‘recycler’, some will be left stranded on the roadside, and others will simply be ‘put on blocks’ indefinitely. So when the end does come how do we prolong the life of this marketing mobile?

Twitterville 500x500

How do we get more miles out of our print media?

Drive it online.

‘Information Highway’ is a 1TB expressway that started construction in the early 1970’s and has since expanded production to all corners of North America and the world. It blends the speed of the Autobahn with the range of the Trans-Canada highway. The I-HWY offers redline fast, continent to continent travel, via its global transfer stations. It also offers ample exits and rest areas along the way. Examples of common stops along the I-HWY are ‘World Wide Webs’, Twitterville, and Zuckerberg’s which can all be reached by exiting at LinkedIn Park and heading north. The Information Highway is virtually toll free which helps eliminate many of the costs associated with traditional routes. The I-HWY is also open 24/7 which means commuters can ‘test drive’ anytime. Due to the relative ‘newness’ of the I-HWY, print vehicles are subjected to less wear and tear, and seldom require maintenance. The print vehicle can be left for days on the I-HWY without the fear of auto-theft.

The I-HWY is a great destination for all print. It offers cost effective travel with lightning quick acceleration. So the next time you start up your print engine, consider how many miles you want it to travel, and get on the I-HWY with Flip Page.

HTML5 vs. Native Apps

HTML5 vs. The Native App

Remember Gary Coleman’s character ‘Arnold’ from the 80’s sitcom Diff’rent Strokes. His success could largely be attributed to a single snappy quip ‘What you talkin’ bout Willis?’  When it comes to how your content is mobilized onto smartphones, tablets and the like, it is certainly worth asking ‘What you talkin’ bout Willis?’

So let’s get down to business and figure out what Willis is talking about.

HTML5 (Web App)

HTML5 is a programming language. In laymen terms, it allows a developer to layout and present content via the web. HTML5 is often referred to as the ‘savior’ for mobile web browsing since it offers a number of advantages over current HTML4 framework. HTML5 tends to be a little less bulky than HTML4 and operates a little smoother on limited capability web devices such as smartphones and tablets. A core goal of HTML5 technology is to eliminate the need for third party plug-ins (programs) in order to provide a multi-media experience complete with video and audio.

 Native App

A Native App is a program or application that is intended to operate on the specific device for which it was constructed - hence the term ‘native’. Although Native Apps can be built for any device or platform they are typically associated with mobile devices such as smartphones and tablets. Also, native Apps have the ability to be stored directly on the device meaning that ‘web connectivity’ is not a necessity. Native Apps are commonly found in the platform specific App markets for which they were built - for example, Apple’s App Store or Google Play for Android devices.

So where should my content be? That’s a difficult question to answer. Let’s delve a little deeper.

	HTML5	Native Apps
Development	-use the tools and framework available in the language. HTML5 is a language under development.	-use the tools, rules and framework provided by the platform
	-universal build across many browsers	-requires different build for each platform
Marketing	-reliant upon publisher marketing to drive traffic to content	-exposed to the store traffic in each App store (Apple statistics)
		-publisher marketing increases product exposure
Revenues	-revenues generated require own paywall or transactional system	-App platform provides paywall and transaction system
	-publisher receives full remuneration of sale	-publisher is subjected to terms of App platform*
Content Delivery	-via mobile web browser	-downloaded to mobile device
	-requires ‘connectivity’	-can operate without ‘connectivity’
Strengths	-automatically updates	-App markets drive traffic
	-does not require platform‘approval’	-affluent consumers accustomed to paying for App content
		-better performance
	-browser build provides universal access	-designed specifically for device
		-‘Newsstand’ from Apple and Amazon provide marketplace specifically for publications/periodicals
Weaknesses	-not a complete language, still under development	-subjected to platforms rules, standards and policies
	-difficult to support all web browsers due to proliferation of devices	-native apps require manual updates for revisions

*A point of clarification with regards to the monetization of Apps via the Apple App Store – it is possible to offer a paid publication in the App store without relinquishing a percentage of that sale to Apple. Apple’s policy is outlined here. In summary, Apple only receives a percentage of the sale of content on sales made through their App store. If the subscription and concurrent transactions are made through a publisher’s own means (website, with print subscription, etc) Apple does not receive remuneration.

        This brief article has hopefully alleviated some of the unanswered questions and misguided information encountered with regards to HTML5 and Native Apps. Whatever path(s) you choose – know that Flip Page will be there to provide the solution.

For Flip Page Native App Features -click here

For Flip Page HTML5 Features - click here

Don't Desert the Dessert!

Don't Desert the Dessert!

‘Is your business getting as much business from your clients as possible?’

Once a year, as a longstanding custom, entrenched securely as family lore, I wander off course from my usual commuter route to drop by ‘Hinckley’s Farmers Market’. Hinckley’s offers home baked pies, cookies and desserts which are by far the best in the county. Hinckley’s does not require a GPS locator since the savoury smells waft the countryside as you near. As per tradition, I zig-zag through single lane county roads the day prior to Thanksgiving to fulfill my end of the family dinner agreement – Hinckley’s ‘family sized’ Apple Crumble pie.

It isn’t just the ‘plate licking’ flavour that draws me in. It is the sheer volume as well. Despite the rapid growth of our immediate and extended families a single Hinckley’s pie has sufficiently topped off the tank for almost a decade. That is until a couple years ago. My world turned upside down. I had left work an hour early to make sure that I crept through the rickety old screen door to the dessert ‘mecca’ before closing. Like a proud father on his daughter’s wedding day I walked the familiar path to the corner of Hinckley’s where the famous Apple Crumble pie stood. But when I arrived at the altar the groom was nowhere to be found. At least not the groom that I knew and expected. Hinckley’s family sized Apple Crumble pie was anything but family size. Surely there must be more available...somewhere? I inquired with the young girl who patrolled the cash register. She simply stated that the warm spring weather had created abnormal growing conditions and that a large portion of the apples on Hinkley’s farm had been lost. So, in order to satisfy customer demand they had reduced the portion sizes. Needless to say the news was gut-wrenching.  I was distraught. I was not able to think rationally.

My dilemma was obvious and time was of the essence. There were just minutes left before the doors to Hinckley’s closed for the night and I needed to make an executive decision.

They say that ‘hindsight is 20/20’. I concur. The dessert still drew the same raves it had in the past but the smaller portions created havoc. Uncle Herman attempted to swindle extra crumble from his own nieces and nephews by placing Christmas gifts as collateral. Two cousins nearly went to blows over the few crumbs left behind on the crinkled aluminum pie plate. Even my own grandmother chimed in about the ‘inadequacy’ of tonight’s final course. Chaos reigned. What should have equated to a lengthy period of loosened belts and general after dinner lethargy was compromised and I was the defendant.

Not wanting to endure the same tribunal or the ensuing punishment I chose to review my options for the following year. I called for an internal corporate meeting to hash out a bonafide plan.

When I returned to Hinckley’s, almost exactly a year to the day later, I entered with nary a hint of trepidation. I had already prepared for the worst. I had made adaptations and welcomed the change. After the previous year’s debacle I had orchestrated a full proof plan. Hinckley’s Apple Crumble was the core effort of my plan. However, I was now backing it up with a plethora of options – pumpkin cheesecake, ice cream, and even a chocolate cake. An abundance of goodies that would appeal to my entire family unit from junior to senior. At the conclusion of our meal, my efforts were duly noted based on the limited supply of leftovers on the dessert table and the frequent accolades from my bloodline.

What can be learned from this? Whether you are dealing with a ‘feasting family’ or a ‘tenured client’ there is always room for growth within the confines of your relationship. Sometimes what has appeased the masses in the past needs some ‘added sugar’ to fill the bellies of the present. With that in mind we ask ‘Is your business getting as much business from your clients as possible?’

My Name is URL

‘My Name is URL’

A Flip Page Feature Highlight

It may not generate the same hearty laughter as the Jason Lee comedy but let’s not underestimate the other ‘URL’. URL is the lazy linguists acronym for Universal Resource Locator but it is more commonly referred to as ‘web address’. A ‘URL’ consists of a couple of fixed bits of information such as a protocol name (usually the ‘http’ part) as well as a server name (‘www’ for example) and typically concludes with a domain name (ie. domain.com).

Flip Page Publishing provides a number of URL strings with which you can publish your digital print media. As an example, our dashboard offers white labelled direct URL’s such as ‘www.flippubs.com’ and ‘www.flippubs.net’. But there are a number of additional options available that you may not be aware of. If you are looking for alternatives to the above continue reading.

1. Direct URL – Located in the Flip Page Publishing dashboard, the Direct URL is the web address that is used to actively link to a specific publication or more accurately an issue of that publication. Each publication or issue of a publication has its own unique URL that is generated each time a new project is converted. The Direct URL can be accessed in the dashboard by clicking on the ‘Flipping Code’ button in the dashboard.

Sample Direct URL - http://flippubs.com/publication/?i=85813

2. Auto-updating URL – An auto-updating URL offers an added capability in comparison to the Direct URL. An auto-updating URL feeds the most recently activated issue of a publication. This type of URL is commonly used by publishers whose content updates frequently. It prevents a publisher from having to manually update their website on a frequent basis since the newest content is always delivered via the auto-updated URL. The Auto-updating URL can be found in the dashboard by clicking on the ‘Flipping Code’ button in the dashboard.

Sample Auto-updating URL -

3. Clean URL’s – Unlike the comedy series character, Flip Page URL’s can be cleaned up from their native or standard format. From above you are likely familiar with the common string of ‘http://flippubs.com/publication/?i=85813’. However you have the option of using a Clean URL to replace the Direct URL string. A Clean URL has a more traditional look than our standard Direct URL. Notice in the samples below that the Clean URL offers the same content despite the varied appearance of the URL.

Sample Direct URL – http://flippubs.com/publication/?i=85813

Sample Clean URL - http://flippubs.com/view/flippage+test+account/flip+page+publishing/features+brochure

4. Shortened URL’s – There are a number of different URL shortening services available on the web. Examples are https://bitly.com/, http://goo.gl/, http://tinyurl.com/, and http://ow.ly/url/shorten-url. These third party sites not only provide the option of rendering your Flip Page URL into a simple short string of characters but some also provide added capabilities. Some of these added functions include sharing, organizing, and tracking the shortened URL. These technologies are not part of the Flip Page dashboard but can be accessed from the links above.

Sample Shortened URL - http://tinyurl.com/9f32b3q

5. Masked Domains – a masked domain involves hiding the true or intended URL of a website or page from the user’s URL bar in the web browser. This is an ideal method for clients who are looking to maintain brand continuity among their web based media while still harnessing the benefits of our digital print media.

Sample ‘unmasked domain’ - http://www.flippubs.com/publication?i=107307

Sample ‘masked domain’ - http://emags.oraclefantasysports.com/publication?i=107307

Domain masking does require access to the DNS records of your domain as well as some modification in the Flip Page dashboard.

6. Inline Frame or i-Frame – An i-Frame is a technique that allows you to wrap the content of a web page within another page. It is supported on all major web browsers. Some additional information can be found here http://www.w3schools.com/html/html_iframe.asp  It involves adding a small snippet of code to a page to ‘wrap’ the content. Here is an example of a client who has used an i-Frame to embed their digital publication into a page on their website. Notice that the actual URL of the publication is not displayed since the content has been embedded in a page on their website using an i-Frame.

Sample Direct URL - http://www.flippubs.com/publication?i=80757

Sample i-Framed URL - http://www.thecurlingnews.com/online_issue/index.html

7. Shadowbox – a shadowbox is a web based media viewer which provides the publisher the ability to link to additional web content without the end user navigating to another page or site. This application also hides the URL of the Flip Page edition since it is not opening a new browser window. Once again, the shadowbox application is supported on all major web browsers. Shadowbox is a third party application that does require a small licensing fee to use within a publishers website. More information can be found here - http://www.shadowbox-js.com/

Sample Shadowbox - http://flippagepublishing.com/demo/ (click on the Colonel Littleton Catalogue)

8. Branded Domain – Flip Page Publishing offers the ability to publish all of your content to your own domain with your own branded Admin Dashboard. However, there is a related cost to this feature. Please consult with your account representative for more information.

                The message here is quite simple. When it comes to URL’s, whether the intention is to protect brand identity or hide the host domain, the options are endless.

New App Feature - The App Banner

Valued Flip Page Clients, We are pleased to announce a new dashboard feature for Flip Page Apps - App Banner. Publishers now have the ability to add a banner in the Publication Management section of the dashboard, which will populate in the App Cover Gallery. The banner can include a URL link or trigger a login display (URL page cannot contain a link that substitutes in-App purchases). Recommended banner specs in pixels are 710 wide x 140 height (gif, png, or jpeg).

An example of this feature in use can be seen in the screenshot below.

Set up is easy, and we'll provide some tools to help you get started. This should include everything needed to take advantage of this great new feature; however, should you have remaining questions, please feel free to contact your account representative.

Flip Page Publishing's 2012 MLB Projections (East)

NL East

5. NY Mets – The Mets seems to labour through season after season with little opportunity to succeed. Even a superstar such as David Wright can’t atone for the injuries and diseases (poor Ike) that have limited production in NYC. That being said, R.A. Dickey has shown that the ‘knuckleball’ can still be just as dominant as 100 MPH heat.

4. Miami Marlins – New stadium. Check. Huge free agent signings. Check. New manager. Check. Last place in the NL East. Check. You know that your team is in trouble when Showtime cancels the final episode of ‘The Franchise’ most likely because the Franchise has left for Los Angeles. As much as I would like to blame Ozzie Guillen for diminishing any chance that Miami had to compete in the East I think there is another elephant in the closet.

3. Philadelphia Phillies – The fans and the Phanatic have seen their fair share of playoff baseball. I have no sympathy for what has clearly become a franchise in rebuild. The positional players are all on the downside of their careers (Brown not included) and although they still boast a goldmine of SP’s it will be a couple of years before they are able to make a run at the Braves and Nats.

2. Atlanta Braves - The Braves have to be considered one of the best run teams in baseball. Always a competitor without a blown out budget and a roster with endless youth potential. A model citizen for the MLB. Too bad ‘Chipper’ won’t get to leave on a high note although their pitching staff will cause some problems come playoff time.

1. Washington Nationals – If you are long time fan of baseball you will remember the 1994 season that the Montreal Expos were subjected to. It was a heart-breaking experience for the Montreal franchise that seemed to continue to affect the teams move to Washington. But times have changed. Numerous poor results season after season coupled with some savvy drafts/trades/signings have put Washington back in the spotlight. The only real stumbling block for this team heading into the playoffs will be lack of experience.

AL East

5. Boston Red Sox – 175 million dollars doesn’t buy many wins nowadays in the AL East. It is hard to believe that this star studded lineup is struggling to stay out of the basement. But if there is one thing that breeds winners better than pay stubs it is comradarie, and based on recent and previous reports, that is what this club is in need of.

4. Toronto Blue Jays – You can manage an active roster but you can’t manage an IR. The Jays have suffered a number of key injuries, especially in their starting rotation, that destroyed any opportunity to contend in the strongest division in baseball. There are still a number of pieces in place for continued success moving forward so us fans can hopefully create new memories to replace the back-to-backs of the early 90’s.

3. Baltimore Orioles – In what must have seemed like an obvious boon for Orioles fans as they lead the division for the early part of the season. Of course, it is difficult to play that high level of baseball for such an extended time when the results are somewhat unexpected. However, this is not a team on the downhill portion of a slide and I would expect some future growth.

2. Tampa Bay Rays – The Rays continue to compete despite the luxury of a big market budget. The Rays tend to harvest players from the farm or turn reclamation projects into successes consistently. They are baseballs version of Pawn Stars. Not an obvious choice to make it to the World Series as a wildcard but also not a team I would want to face in round 1.

1. New York Yankees – If at first you can’t succeed, buy and buy again. Maybe I am a little jealous but you have got to respect that these guys not only put the dollars out but they make those dollars work. Although the current lineup is still better than most this team could certainly compete with just the players held up on the DL. A franchise steeped in richness just keeps getting richer. Running out of timeif they are going to make a run at the World Series though.

Policy Revision for Conversions

Valued Flip Page clients,

In order to facilitate a seamless billing/invoicing process we have made a revision to our conversion policy...

Moving forward:

- We request that we are notified through your account representative if there is any concern related the the conversion process or a publication before uploading a revision. For example, an incorrect version being uploaded or an issue that did not meet PDF specifications.

- Please alert your account representative if an issue is to be comped before the last week of the billing period.

- If there are any issues that are uploaded and need to be comped within the last week of the billing period,  notify your account representative of this on the same day.

- The request to comp an issue is handled on a "per case" basis. If an issue is uploaded to the incorrect dashboard or the incorrect file is uploaded a full comp may not be issued. 

Following the above guidelines will ensure that billing/invoice will be accurate and publications are charged accordingly.

Please do not hesitate to contact your account representative with any further questions.